Email & Chat Support

Simplify Customers’ Engagement with Email & Chat Support

Hundreds of customers come with a dozen of queries to find a solution. They look for a valuable support that can satisfy them completely. This support eventually gets translated into satisfaction. Eminenture, the leading IT/BPM company, takes it to the next level via the best email/chat support. It is where from the trust and loyalty build up for you, making a great difference to your customer experience. Our offerings include start-to-finish email chat support services through live chat or emailing. These are designed to make your corporate journey smoother. This back office outsourcing is made possible with our extraordinary contact center operators or executives. These have been excelling in it for years. Our experienced team is here to provide you with a highly valuable chatting or emailing. It models on the back-office support or technical support like order taking, verification and many more ones across the globe.

Highly professional support for personalising assistance

Ours is an extremely professional and disciplined back office help desk. Our expertise ensures instant responses in regional as well as international languages. This is to remove the roadblocks in the way of achieving corporate goals. Our highly dedicated and seamless virtual assistance gets you to opt in for proactive solutions. These can bridge the gap between you and our organisation.

Exclusive features to come with quality chat

Digital campaigns sometimes require you to circulate what new services or products are, what extraordinary service or product we have and which feats you have achieved. Apart from that, our customer support for technical and non-technical processes is meant for easily improving

Inbound & outbound emailing via advanced tools

This is one of the most interesting support services, wherein you need only experienced players to take up the role for inbound & outbound technical assistance with accuracy & consistency. Our experienced team is a skilled force that gets into non-voice assistance for general customer care, notifications, query resolutions and order fulfilling etc. using advanced mailing tools like mail chimp. You can rely on us for being a domain expert, quality qualifier and consistently satisfaction provider 24X7 wherever you want for instantaneous email support across the globe.


Query Resolutions
Technical Assistance
Marketing Newsletters
Order Taking & Fulfilling

Here's a list of tools and technologies commonly used for email and chat support:

Helpdesk Software:
  • Zendesk
  • Freshdesk
  • Intercom
  • Help Scout
  • Zoho Desk
  • Kayako
Live Chat Software:
  • LiveChat
  • Intercom
  • Drift
  • Olark
  • Zendesk Chat
Email Management Tools:
  • Gmail
  • Outlook
  • Front
  • Hiver
  • Groove
  • Gorgias
w CRM (Customer Relationship Management) Software:
  • Salesforce
  • HubSpot CRM
  • Zoho CRM
  • Freshsales
  • Pipedrive
w Ticketing Systems:
  • JIRA Service Management (formerly JIRA Service Desk)
  • Freshservice
  • ServiceNow
  • SysAid
  • HappyFox
w Automation Tools:
  • Zapier
  • Microsoft Power Automate (formerly Flow)
  • Integromat
Knowledge Base Software:
Zendesk Guide
Collaboration Tools:
Microsoft Teams
Google Workspace (formerly G Suite)
Analytics and Reporting Tools:
Google Analytics
Zendesk Explore
Freshdesk Reports
Security and Compliance Tools:
Cisco Email Security
Symantec Email Security
Chatbots and AI Assistants:
ChatGPT (like me!)
Intercom's Resolution Bot
Drift's Driftbot
Zendesk's Answer Bot
Social Media Management Tools:
Sprout Social
These tools and technologies can be mixed and matched based on the specific needs and scale of your email and chat support operations.